Return Policy
Last updated: July 23, 2026
Contact us before returning an item so we can confirm eligibility and provide the correct return instructions.
Requesting a Return
Send your order number and reason for return through customer support within the applicable return period shown with your order. Do not send an item without return authorisation.
Return Condition
Eligible items should be unused, unworn and returned with original packaging, accessories, documents, labels and protective materials. Inspection is required before approval.
Non-returnable Items
Personalised, altered, final-sale or hygiene-sensitive items may not be returnable unless faulty or required by applicable consumer law.
Shipping and Inspection
Use the approved tracked and insured return method. Responsibility for return shipping depends on the reason for return and applicable rights.
Refund Timing
After inspection, we will confirm approval, rejection or any value adjustment. Approved refunds are issued to the original payment method where possible.