Return requests
For a change of mind, contact us within 14 calendar days after delivery. An eligible item must be unused, unworn and unaltered, with protective films, accessories, packaging and proof of purchase intact.
Do not send a parcel without return authorization. Unapproved parcels or parcels sent to the wrong address may be delayed or rejected.
Incorrect, damaged or defective items
Inspect the order after delivery and contact us promptly if an item is incorrect, damaged in transit or appears defective. Include the order number and clear photos or video so support can review the issue and arrange an appropriate remedy.
Items that may not be returnable
Personalized, engraved, altered, worn or damaged items, gift cards and items marked final sale may not be returnable unless they are faulty or applicable law requires otherwise.
Return shipping
For an approved change-of-mind return, the customer is generally responsible for secure return shipping and any related charges. If we confirm that the wrong, damaged or defective item was supplied, support will explain the available return or replacement arrangement.
Refunds and cancellations
Approved refunds are issued after the returned item is received and inspected. Refunds go to the original payment method where possible; bank or payment-provider processing times may vary. Original delivery or customs charges are not refundable unless required by law or caused by our error.
Contact support quickly to cancel an order. If processing or dispatch has already started, cancellation may not be possible and the normal return process may apply.
Mandatory consumer rights
Nothing in this policy limits consumer rights that cannot be waived under the law that applies to the customer or order.